Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, including:

• Name, email address, and phone number
• Travel details including pickup/dropoff locations and times
• Flight information for airport transfers
• Payment information (processed securely by our payment providers)
• Communication preferences

2. How We Use Your Information

We use the information we collect to:

• Process and manage your transfer bookings
• Communicate with you about your bookings
• Send booking confirmations and updates
• Provide customer support
• Improve our services and user experience
• Send marketing communications (with your consent)

3. Information Sharing

We share your information with:

• Transfer service providers (drivers/companies) to fulfill your booking
• Payment processors to handle transactions securely
• Service providers who assist in our operations
• Legal authorities when required by law

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent at any time

6. Cookies

We use cookies and similar technologies to enhance your experience on our website. For more information, please see our Cookie Policy.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Booking data is typically retained for 7 years for legal and accounting purposes.

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact our Data Protection Officer at privacy@airporttransferportal.com.